Refund Policy

Last updated: [date]

All products sold by Unflag ("we", "us") are digital goods delivered automatically and instantly upon payment confirmation.

Due to the instant and irreversible nature of digital delivery, all sales are final and non-refundable, except in the following cases:

1. Non-delivery — if you paid and did not receive your item due to a technical error on our end, contact support within 24 hours for redelivery or a refund at our discretion.
2. Duplicate charge — if you were charged twice for the same order, the duplicate will be refunded.
3. Legal requirement — where refunds are mandated by applicable consumer protection law.

We do not offer refunds for:

• Change of mind after purchase
• Buyer error (wrong item, wrong account details, wrong amount selected)
• Account/platform actions taken by a third party (e.g. Roblox, game publishers) after delivery
• Failure to read the product description before purchasing

By completing a purchase, you acknowledge and accept this policy.

To request support, open a ticket via your customer dashboard.

Terms of Service

Last updated: [date]

1. Acceptance

By accessing or purchasing from Unflag, you agree to these Terms of Service. If you do not agree, do not use this site.

2. Products

Unflag sells digital goods and services. Product descriptions on each listing are part of these Terms.

3. Orders & Delivery

Orders are delivered automatically after payment confirmation. Delivery times shown are estimates; instant delivery is not guaranteed in all cases (e.g. payment processor delays, fraud checks).

4. Payments

We accept the payment methods listed at checkout (card, Apple Pay, and cryptocurrencies including Litecoin, Ethereum, Solana, USDC). All prices are listed in the displayed currency and are final at checkout.

5. No Refunds

All purchases are final. See our Refund Policy for the limited exceptions.

6. User Responsibilities

You are responsible for providing accurate order details (account name, email, delivery info). We are not liable for losses caused by incorrect information you provide.

7. Prohibited Use

You may not use this site for fraudulent transactions, chargebacks made in bad faith, or to violate the terms of any third-party platform (including Roblox or other game platforms) in a way that exposes us to liability.

8. Chargebacks

Filing a chargeback or payment dispute without first contacting support may result in your account being banned and your case being contested with evidence of delivery.

9. Third-Party Platforms

Some products relate to third-party platforms (e.g. Roblox). We are not affiliated with, endorsed by, or sponsored by these platforms. Use of purchased items is subject to the third party's own terms, and we are not responsible for any action taken by that third party against your account.

10. Limitation of Liability

Unflag is not liable for indirect, incidental, or consequential damages arising from use of our products or services. Our total liability for any claim is limited to the amount paid for the order in question.

11. Account Termination

We may suspend or terminate accounts suspected of fraud, abuse, or chargeback fraud, without refund.

12. Changes

We may update these Terms at any time. Continued use of the site after changes constitutes acceptance.

13. Contact

Support requests: open a ticket via your customer dashboard. Community: discord.gg/unflag

Privacy Policy

Last updated: [date]

1. Information We Collect

• Order details (email, items purchased, payment method used)
• Payment data is processed directly by our payment processors (Stripe, crypto networks) — we do not store full card numbers
• Support ticket messages
• Basic technical data (IP address, browser type) for fraud prevention

2. How We Use Your Data

• To process and deliver orders
• To provide customer support
• To prevent fraud and chargebacks
• To comply with legal obligations

3. Data Sharing

We do not sell your personal data. We share data only with:

• Payment processors, to complete transactions
• Service providers who help operate the store (hosting, ticketing)
• Authorities, if legally required

4. Data Retention

We retain order and support data as long as needed for accounting, fraud prevention, and legal compliance.

5. Your Rights

Depending on your location, you may have rights to access, correct, or delete your data. Contact support to make a request.

6. Cookies

We use cookies necessary for checkout, login, and cart functionality.

7. Contact

Open a ticket via your customer dashboard for any privacy-related request.